Terms and Conditions

Introduction

These Terms and Conditions govern your access to and use of the My Group platform, website, mobile application, products and services.

My Group is the trading style and customer-facing brand of My Staff Shop Limited and Mynurva Limited.

By registering for, accessing or using the My Group platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, you should not access or use the platform.

Certain areas of the platform, products and services may be subject to additional terms and conditions, which will be made available within the relevant sections of the platform.

1. About Us

1.1 Who We Are

My Group is the trading name of:

My Staff Shop Limited
Company Number: 07710593

Mynurva Limited
Company Number: 11021840

Registered Office

2 Charlesworth Court
Knights Way
Battlefield Enterprise Park
Shrewsbury
SY1 3AB

Throughout these Terms and Conditions, references to "My Group", "we", "us" and "our" refer collectively to My Staff Shop Limited and Mynurva Limited.

1.2 What We Do

My Group provides employee engagement, wellbeing, rewards, benefits and discount services to individuals through employer-sponsored schemes and direct membership arrangements.

Membership may be provided:

• As part of an employer-funded benefit programme;
• Through a third-party organisation;
• Through an individual paid subscription.

Access to services remains subject to continued eligibility and active participation in the programme.

1.3 Our Role

Unless expressly stated otherwise, My Group acts solely as an intermediary that provides access to offers, discounts, products and services made available by third-party merchants, suppliers and service providers.

We do not:

• Manufacture, own or control Merchant products or services;
• Become a party to contracts between Members and Merchants;
• Guarantee the availability of Merchant offers;
• Accept liability for goods or services supplied by Merchants.

When purchasing products, services, gift cards or other benefits, the contract is formed directly between you and the Merchant or service provider.

You are responsible for reviewing and accepting any applicable Merchant terms and conditions before completing a transaction.

2. Platform Terms Structure

Our platform operates under three categories of terms:

A. General Terms and Conditions

These Terms apply to all users of the platform.

B. Additional Product-Specific Terms

Certain products and services may be subject to additional terms and conditions that supplement these General Terms. These additional terms apply to both the products and services currently offered and any products, services, features, or benefits introduced in the future.

C. Third-Party Terms

Additional terms may be imposed by Merchants, suppliers or partner benefit providers and will apply to purchases made through their services or usage of those services. By placing an order, purchasing a product, or using a service through the Platform, you acknowledge and agree to be bound by all applicable terms, conditions, and policies relevant to that transaction, product, or service.

3. Company Benefits

Certain sections of the platform may contain employer-specific content, benefits, policies, communications and resources.

Such content is provided on behalf of your employer.

My Group:

• Hosts the content for convenience only;
• Does not create or control employer-provided content;
• Accepts no responsibility for its accuracy, completeness or availability.

Questions relating to employer-provided benefits should be directed to your employer.

4. Registration and Membership

4.1 Creating an Account

You must register an account to access platform services.

We reserve the right to:

• Refuse registration requests;
• Suspend access;
• Close accounts where appropriate.

4.2 Registration Information

You must provide accurate and complete information, including:

• Name
• Email address
• Postal code
• Mobile telephone number
• Any other information reasonably requested during registration

You must keep your information up to date at all times.

4.3 Account Security

You are responsible for:

• Maintaining confidentiality of your password;
• Securing access to your account;
• Promptly notifying us of unauthorised access or suspected security breaches.

You remain responsible for activity conducted through your account unless caused by our negligence.

4.4 Email Address Requirements

Accounts must be registered using a valid personal email address that you actively monitor.

We reserve the right to suspend or remove accounts where:

• Invalid email addresses are used;
• Temporary or disposable email addresses are provided;
• Email validation requests are not completed.

5. Communications

We may communicate with you by:

• Email;
• In-app messages;
• Push notifications;
• Website notices;
• SMS (where consent has been provided).

By using the platform, you consent to receiving electronic communications related to your account, membership and services.

Where required by law, we will obtain separate consent for marketing communications.

6. Membership and Subscription Fees

6.1 Membership Duration

Membership is generally provided on a recurring basis and may automatically renew unless cancelled.

You may cancel your membership at any time by contacting Customer Services.

6.2 Charges

Where membership fees apply, you will be informed of:

• Subscription cost;
• Billing frequency;
• Payment method;
• Renewal arrangements.

Fees may be collected by Direct Debit.

6.3 Refunds

Unless otherwise stated:

• Subscription fees are non-refundable.
• New memberships may be cancelled within seven (7) days of registration for a full refund where no substantial use of services has occurred.

7. Your Responsibilities

You agree to:

• Provide accurate information;
• Use the platform lawfully;
• Respect intellectual property rights;
• Maintain account security;
• Use services solely for personal, non-commercial purposes unless otherwise authorised.

You must not:

• Use the platform fraudulently;
• Engage in unlawful activity;
• Attempt to interfere with platform operation;
• Use automated scraping, indexing or harvesting tools;
• Introduce malware, viruses or malicious code;
• Send spam or unsolicited communications;
• Resell platform services without written permission.

8. Platform Security

You must not:

• Attempt to gain unauthorised access to systems;
• Circumvent security controls;
• Reverse engineer platform software;
• Copy or reproduce source code;
• Undertake activities that place unreasonable demands on our infrastructure.

Any attempt to compromise platform security may result in immediate termination of access and potential legal action.

9. Intellectual Property

All intellectual property rights in:

• The platform;
• Software;
• Branding;
• Content;
• Databases;
• Logos;
• Graphics;
• Documentation;

remain the property of My Group or its licensors.

You may access and download content solely for personal use.

Except where legally permitted, you may not:

• Copy;
• Reproduce;
• Distribute;
• Modify;
• Sell;
• Exploit;

any platform content without written authorisation.

Merchant content remains the property of the respective Merchant or rights holder.

10. Service Availability

We aim to provide continuous access to our platform; however, we do not guarantee uninterrupted service.

Services may be affected by:

• Maintenance;
• Software updates;
• System failures;
• Telecommunications issues;
• Third-party outages;
• Events beyond our reasonable control.

We may:

• Modify services;
• Remove features;
• Suspend access;
• Withdraw offers;

11. Limitation of Liability

To the maximum extent permitted by law:

My Group shall not be liable for:

• Loss of profits;
• Loss of revenue;
• Loss of business;
• Loss of data;
• Loss of goodwill;
• Indirect or consequential losses.

Where liability cannot be excluded, our total liability shall not exceed the greater of:

• £50; or
• Membership fees paid by you during the six months immediately preceding the claim.

Nothing within these Terms excludes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability which cannot legally be limited or excluded.

12. Third-Party Services and External Links

The platform may include:

• Links to external websites;
• Third-party services;
• Merchant websites;
• Partner platforms.

My Group does not control external websites and accepts no responsibility for:

• Their content;
• Their availability;
• Their privacy practices;
• Their terms and conditions.

Use of third-party services is at your own risk.

13. Data Protection and Privacy

My Group processes personal data in accordance with applicable UK data protection legislation, including:

• UK GDPR;
• Data Protection Act 2018;
• Privacy and Electronic Communications Regulations (PECR), where applicable.

Information regarding how we collect, use and protect personal information can be found within our Privacy Notice.

14. Suspension and Termination

We may immediately suspend or terminate your account where:

• These Terms have been breached;
• Fraudulent activity is suspected;
• Account information is inaccurate;
• Security concerns arise;
• Continued access poses a risk to My Group, its users or partners.

Termination of membership does not affect rights or obligations accrued before termination.

15. General Provisions

15.1 Assignment

We may transfer our rights and obligations under these Terms to another entity within our group or as part of a business restructure.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in force.

15.3 No Waiver

Failure to enforce any right does not waive our right to enforce it later.

15.4 Entire Agreement

These Terms, together with any referenced policies and applicable product-specific terms, constitute the entire agreement between you and My Group regarding use of the platform.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising from or connected with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Additional Terms – Gift Cards and E-Tickets

Gift Card Orders

Gift cards may be purchased via:

• Website
• Mobile application
• Telephone / email (where applicable)

Order confirmations will be sent electronically.

Delivery

Physical gift cards are ordinarily dispatched via Royal Mail Second Class post on business days excluding public holidays.

Delivery is available throughout:

• United Kingdom;
• Channel Islands;
• Scottish Islands;
• Republic of Ireland.

Additional delivery times may apply for remote locations.

Lost, Stolen or Damaged Cards

Unless otherwise provided by the issuer, gift cards cannot be replaced once:

• Lost;
• Stolen;
• Damaged;
• Destroyed after delivery.

Gift Card Terms

Each card is subject to the terms and conditions imposed by the issuing retailer or supplier.

Members are responsible for reviewing issuer terms before purchase.

Cancellation and Refunds

Physical Gift Cards

Refunds may be available for mistakenly purchased physical gift cards before:

• Activation (reloadable); or
• Dispatch by Royal Mail (non-reloadable).

Refunds in these situations will be issued in Reward Beans.

Digital Gift Cards and E-Tickets

Due to their immediate delivery nature, digital gift cards and e-tickets:

• Cannot be cancelled;
• Cannot be exchanged;
• Cannot be refunded once issued.